Privacy Policy

Privacy Policy & Messaging Terms and Conditions

Twin City Security, Inc.

Twin City Security, Inc. respects your privacy and is committed to protecting your personal information. This Privacy Policy and Messaging Terms and Conditions explain what information we collect, how we use it, how SMS communications work, and how we protect your information.

Information We Collect

Twin City Security may collect personal information when you contact us, apply for employment, request information, or communicate with our team.

This may include:

  • Name
  • Phone number
  • Email address
  • Company name
  • Information related to employment applications
  • Information related to service inquiries
  • Any information voluntarily provided during communication with us

How We Use Your Information

The information we collect may be used for the following purposes:

  • Responding to customer inquiries
  • Providing security services and account support
  • Communicating with employees regarding scheduling, operations, or company matters
  • Communicating with job applicants regarding recruitment and hiring
  • Providing information about security services when requested
  • Maintaining internal records
  • Improving service operations

Twin City Security does not send unsolicited marketing messages.

SMS Communications

Twin City Security may communicate by SMS/text message with employees, job applicants, clients, customers, and individuals who have contacted us regarding services.

Messages may include:

  • Scheduling or operational updates
  • Applicant or hiring communications
  • Customer service responses
  • Service-related or account-related communications
  • General conversational messaging to answer questions and provide support

Message frequency will vary based on communication needs.

Message and data rates may apply for any messages sent to you from us or to us from you. Please contact your wireless provider with questions about your text or data plan.

Carriers are not liable for delayed or undelivered messages.

SMS Opt-Out and Help Instructions

You may cancel SMS communications at any time by replying STOP to the phone number from which you received messages.

After you send STOP, we will send you a confirmation message stating that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to join again, you may sign up again or provide consent again, and we will resume SMS communications.

For assistance, reply HELP or contact us directly at:

evanr@twincitysecurity.com

Data Sharing

Twin City Security does not sell, rent, or share customer data or personal information with third parties for promotional or marketing purposes.

Mobile opt-in data and SMS consent information are never shared with third parties or affiliates for any purpose. Any information sharing described elsewhere in this policy excludes mobile opt-in data and SMS consent information.

Information may only be shared when required by law or when necessary to provide requested services.

Data Security

Twin City Security takes reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, or misuse.

Contact Information

If you have questions about this Privacy Policy, Messaging Terms and Conditions, or how your information is handled, please contact:

Twin City Security, Inc.
Email: fortworth@twincitysecurity.com